Important Information
Policies
To help make your stay at Hotel Erzs¿t in Heviz as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward stay policies designed for a relaxed spa-town experience.
Check-In and Check-Out
Check-in at Hotel Erzsébet Hévíz begins at 14:00, with check-out by 10:00. Early check-in and late check-out can be arranged based on room availability.
Identification and Deposit
Guests must present valid photo identification upon arrival. A small deposit or credit-card authorization may be required to cover incidentals. Minimum check-in age is 18.
Pets and Smoking
Pets are not permitted. Smoking is restricted to designated outdoor areas to preserve the wellness atmosphere.
Cancellation Policy
Flexible reservations can usually be canceled up to a set time before arrival without charge. Non-refundable rates are subject to full payment if canceled late.
Accessibility and Special Requests
Elevator access connects all floors, and some rooms are adapted for guests with limited mobility. Requests for quiet rooms, connecting units, or low-floor placement should be made in advance.